heybet88 Privacy Policy

01 Introduction

Welcome to heybet88 — Bangladesh's dedicated online gaming platform. We understand that when you sign up and play on heybet88, you're trusting us with personal information. That trust is something we take seriously, and this Privacy Policy is our commitment to being transparent about how we handle your data.

heybet88 is the data controller for all personal information collected through the heybet88 platform. This means we are responsible for deciding how and why your data is processed, and we are accountable for keeping it safe.

This Privacy Policy applies to all users of heybet88, including visitors to the website, registered players, and anyone who contacts our support team. It covers data collected through the heybet88 website, mobile app, and any other channel through which you interact with us.

We recommend reading this policy alongside our Terms and Conditions and Responsible Gaming Policy, which together form the full agreement between you and heybet88. If you have any questions about this policy at any point, our support team is available 24/7 at [email protected].

02 Data We Collect

heybet88 collects personal data in two main ways: information you provide directly when using the platform, and information collected automatically as you interact with our services. Here is a breakdown of what we collect and why:

heybet88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

03 How We Use Your Data

heybet88 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific purposes are:

• Account management: To create, maintain, and secure your heybet88 account, including verifying your identity and processing login requests.
• Payment processing: To handle deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records for your account.
• Game delivery: To provide access to heybet88 games including Dinosaur Tycoon, God Fish Slicing, Go Goal Bingo, Plants vs Dino, and all other titles on the platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the heybet88 support team.
• Legal compliance: To meet our obligations under applicable anti-money laundering regulations, age verification requirements, and other legal duties.
• Responsible gaming: To monitor gaming behaviour and intervene where necessary to protect players who may be at risk of problem gambling.
• Platform improvement: To analyse usage patterns and improve the heybet88 platform, fix bugs, and develop new features that benefit players.
• Marketing communications: To send promotional offers and updates to players who have opted in to receive them. You can opt out at any time.

04 Data Sharing

heybet88 does not sell your personal data to any third party. However, there are limited circumstances in which we may share your data with trusted partners or authorities:

• Payment providers: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and security standards.
• Identity verification services: When KYC verification is required, we may share identity documents with licensed verification partners who are contractually bound to handle your data securely.
• Technology providers: heybet88 uses third-party software for platform operations, analytics, and customer support. These providers access only the data necessary to perform their specific function and are prohibited from using it for any other purpose.
• Legal authorities: heybet88 may disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by law, or when we believe disclosure is necessary to protect the rights and safety of our players or the public.
• Business transfers: In the event of a merger, acquisition, or sale of heybet88 assets, player data may be transferred to the acquiring entity. Players will be notified of any such transfer in advance.

In all cases where data is shared, heybet88 ensures that appropriate data protection agreements are in place and that your data is handled with the same level of care we apply internally.

05 Cookies & Tracking

heybet88 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your heybet88 experience.
• Analytics cookies: Help us understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised.
• Marketing cookies: Used only if you have opted in to receive personalised promotions. These help us show you relevant offers based on your activity on heybet88.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the heybet88 platform. For full details on the cookies we use, please contact our support team.

06 Data Retention

heybet88 retains your personal data for as long as your account is active and for a period after account closure as required by law and our operational needs. The general retention periods are:

• Account data: Retained for the duration of your account and for up to 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records: Financial transaction data is retained for a minimum of 5 years from the date of the transaction in accordance with financial record-keeping requirements.
• Support communications: Records of support interactions are retained for up to 2 years to assist with dispute resolution and service improvement.
• Technical and usage data: Anonymised usage data may be retained indefinitely for platform analytics. Identifiable technical data is deleted within 12 months of collection.

When data is no longer required, heybet88 securely deletes or anonymises it so that it can no longer be linked to you as an individual. You may request early deletion of your data subject to our legal retention obligations.

07 Your Rights

As a heybet88 player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting our support team at [email protected]:

heybet88 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days and will notify you if this is necessary.

08 Children's Privacy

heybet88 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register, deposit, or use any heybet88 service.

If heybet88 becomes aware that personal data has been collected from a person under 18, we will immediately delete that data and close the associated account. If you believe a minor has registered on heybet88, please contact us at [email protected] so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. heybet88 supports all efforts to keep gaming away from underage individuals.

09 Security Measures

heybet88 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse:

• Encryption: All data transmitted between your device and heybet88 servers is encrypted using industry-standard SSL/TLS protocols. Data stored on our servers is encrypted at rest.
• Access controls: Access to personal data is restricted to heybet88 staff who need it to perform their job functions. All access is logged and regularly audited.
• Two-factor authentication: heybet88 supports two-factor authentication for player accounts to add an extra layer of security beyond your password.
• Regular security audits: Our platform and infrastructure undergo regular security assessments to identify and address potential vulnerabilities before they can be exploited.
• Incident response: heybet88 has a documented data breach response plan. In the event of a breach affecting your data, we will notify you promptly and take immediate steps to contain and remediate the incident.

10 Changes to This Policy

heybet88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page and notify registered players via their registered mobile number or email address.

We encourage you to review this Privacy Policy periodically to stay informed about how heybet88 is protecting your data. If changes are material — for example, if we change how we use your data in a significant way — we will provide more prominent notice and, where required by law, seek your consent before the changes take effect.

Your continued use of heybet88 after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using heybet88 and contact us to close your account and request deletion of your data.

11 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way heybet88 handles your personal data, please get in touch with our support team. We are here to help and will respond to all privacy-related enquiries promptly.

For data rights requests specifically — such as access, rectification, or erasure requests — please include "Data Rights Request" in the subject line of your email and provide your registered mobile number so we can locate your account quickly. heybet88 aims to acknowledge all data rights requests within 5 business days.